Stop triaging tickets.
Let AI route them.
RouteAI autonomously classifies, prioritizes, and routes every incoming ticket to the right team — in seconds, not hours. Built for IT service desks that refuse to waste another minute on manual triage.
The Problem
Manual triage is a broken process
Every day, IT service desks hemorrhage time and money on ticket routing that should be instant and automatic.
Misrouted Tickets
30% of tickets land on the wrong team. Each bounce adds hours of delay and frustration for your customers.
Slow Triage
L1 agents spend 40% of their time reading, classifying, and forwarding tickets instead of solving problems.
Escalation Chaos
Without consistent routing logic, priority tickets get buried and SLAs get breached regularly.
The Solution
AI that understands your tickets better than your best L1 agent
RouteAI reads every ticket the moment it arrives, understands the intent and urgency, then routes it to the exact right team — with full context and priority already set. No human bottleneck. No misroutes. No delays.
Benefits
Why teams switch to RouteAI
Purpose-built for IT service management. Measurable impact from day one.
Autonomous Routing
Every ticket is read, classified, and assigned to the right team automatically. Zero manual intervention required.
40%+ Faster Resolution
Tickets reach the right team instantly instead of bouncing between queues. First-touch resolution rates skyrocket.
Significant Cost Savings
Reclaim thousands of L1 hours per month. Reduce headcount needs for triage and let agents focus on solving, not sorting.
Continuous Learning
RouteAI adapts to your team's evolving structure and ticket patterns. It gets smarter with every ticket it processes.
Integrations
Plugs into your existing stack
RouteAI connects to the ITSM tools you already use. Deploy in minutes, not months.
ServiceNow
Full bi-directional sync with incident, problem, and change management modules.
Jira Service Management
Native integration with JSM queues, SLAs, and automation rules.
Zendesk
Automatic ticket tagging, routing, and priority setting within Zendesk Support.
Freshdesk
Seamless connection with Freshdesk ticket fields, groups, and dispatch rules.
Don't see your tool? We support custom integrations via REST API and webhooks. Get in touch →
Pricing
Simple, transparent pricing
Start free for 14 days. No credit card required. Scale as your ticket volume grows.
Starter
For small teams getting started with AI-powered routing.
Up to 1,000 tickets/mo
Start Free TrialProfessional
For growing teams that need advanced routing and insights.
Up to 5,000 tickets/mo
Start Free TrialEnterprise
For large organizations with complex routing needs.
Unlimited tickets
Contact SalesGet Started
See RouteAI in action
Book a personalized demo and see how RouteAI can transform your service desk operations in under 30 minutes.